Reference

Know Where You Stand With torpedoto

Your account on torpedoto is governed by clear terms — covering how we handle your data, what we expect from you, and how disputes are resolved where local law permits.

Account Terms ApplyIndonesia-Eligible RegionsData You ControlE-Wallet Transactions CoveredPolicy Updates Notified

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What Our Legal Terms Actually Cover

torpedoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with torpedoto, a few things take effect immediately. You agree that you are accessing the platform in a region where doing so is permitted under local law — we do not make eligibility determinations for you, and access depends entirely on

1
what the law in your area allows. Your account data, transaction records, and session activity are stored in line with our data retention policy, which sets defined windows for how long we hold different categories of information. Payments processed through DANA, OVO, and GoPay are subject
2
to the terms of those respective e-wallet providers in addition to ours — if a deposit or withdrawal has a status issue, the resolution path runs through both our account support and your wallet provider. We do not share personally identifiable account data with third parties
3
for marketing purposes. Any changes to these legal terms are communicated via the registered contact on your account before they take effect. If you continue using torpedoto after a policy update is issued, that constitutes acceptance of the revised terms. Players in Bekasi and across Indonesia
4
access the same policy framework — there is no regional carve-out within the country. Disputes are handled first through our internal process before any external escalation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about how these terms apply to your account — data access, transaction records, or a policy change you received notice of — our support team handles it directly. You can reach us through live chat in the torpedoto lobby, by email at the address shown in your account settings, or through our Indonesia-facing help centre. Wallet-linked issues involving DANA, OVO, or GoPay should include your transaction reference number so we can match records on our end quickly.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

These four areas define how torpedoto actually operates behind the terms — not just what the policy says, but what happens in practice when you interact with your account.

Data Handling

We collect account registration data, session logs, and transaction records. Retention periods differ by category — payment records are held longer than browsing session data, in line with financial record requirements.

Cookie Use

Cookies on torpedoto track session state and wallet connection status. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how your DANA or OVO wallet connects at login.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, use the account lock option in settings immediately and contact support.

Requesting Changes

To request a correction to your account data, or to ask what we hold on you, contact support via the email address in your account settings. We respond to verified data requests within the window our policy commits to.

Common Questions About torpedoto Policies

These are the questions we hear most often about how our legal terms work in practice — particularly around account data, wallet transactions, and what to do if something goes wrong.

Access to torpedoto depends on whether using the platform is permitted under the law in your location. We do not confirm legal status on your behalf — that is your responsibility to verify before opening an account.

Send a data access request to the email address shown in your account settings. Include your account ID and we will respond with what we hold within the period our data policy specifies.

Transaction and payment records are retained for the period required under our financial record policy, even after account closure. Non-transactional data is deleted according to the schedule set out in our retention terms.

Yes. All e-wallet transactions linked to your torpedoto account are logged and covered by our terms. Your wallet provider's own terms apply separately to the movement of funds on their side.

Updates are sent to the contact details registered on your account. If your email or phone number is outdated, update it in account settings so you receive policy change notices before they take effect.

Start with a formal written query to our support team via the email in your account settings. If that does not resolve it, our policy sets out the escalation path for unresolved disputes.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTorpedoto Banking InfoAbout Us

Know Where You Stand With torpedoto

Reach Us About Legal or Account Questions

Data, Cookies, Security and Your Rights

Data Handling

Cookie Use

Account Security

Requesting Changes

Common Questions About torpedoto Policies

01 Does Indonesian law apply to my torpedoto account?

02 How do I request a copy of the data torpedoto holds on me?

03 What happens to my account data if I close my account?

04 Are my DANA, OVO, and GoPay transaction records covered by these terms?

05 How does torpedoto notify me of legal policy changes?

06 What do I do if I disagree with a decision made under these terms?

Legal

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